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How gww99 Protects Your Personal Data

At gww99, we take the handling of your personal data seriously — from the moment you open an account through every deposit you make via Touch 'n Go…

Data Collected TransparentlySecure Storage StandardsYour Rights, Clearly StatedContact Path for Data Requests

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What We Collect and Why It Matters

gww99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with gww99, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, login credentials, and payment transaction records tied to methods such as Touch 'n Go, GrabPay, Boost

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dan FPX. We also collect device identifiers, IP addresses, and session activity logs to detect unauthorised access and maintain platform integrity. We do not sell or rent your personal data to third parties for their own marketing purposes. Any third-party processors we engage — such as
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payment gateways — are bound by data-handling agreements that meet the same standards we hold ourselves to. Access to your data and the services described here depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Our Privacy Team Directly

If you have a question about how your data is handled, want to request a copy of what we hold on your account, or need to…

AMALAN KESELAMATAN DATA

How We Handle Your Data at Every Step

From account creation to payment processing, every stage of your data journey at gww99 follows a defined handling protocol.

Data Encryption

All personal and financial data — including transaction records tied to Touch 'n Go, GrabPay, Boost dan FPX — is encrypted using current industry-standard protocols both during transmission and while stored on our servers.

Cookie Usage

We use session cookies to keep you logged in, preference cookies to remember your account settings, and analytics cookies to understand how pages perform. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password hashing, optional two-factor authentication, and automated alerts for login attempts from unrecognised devices or locations. We will never ask for your password via chat or email.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable Malaysian financial and regulatory obligations. Once that period expires, data is deleted or anonymised.

Your Access Rights

You have the right to request a copy of the personal data we hold about you, ask us to correct inaccurate records, and in certain circumstances request erasure — subject to our legal retention obligations under Malaysian law.

Third-Party Disclosure

We share data with payment processors and identity-verification partners only to the extent necessary to operate your account. Each partner is vetted and bound by contractual data-protection terms before any data is shared.

Your Privacy Questions, Answered

The questions below cover the most common queries we receive about how gww99 collects, uses, and protects personal data. If your question is not addressed here, reach out to our privacy team directly via live chat or email and we will respond within two business days.

We collect your name, email address, phone number, date of birth, and the payment method details you use — such as your Touch 'n Go or GrabPay account reference — along with device and session data to keep your account secure.

Transaction data is passed to the relevant payment gateway in encrypted form. We store a transaction reference and amount for account-history purposes, but we do not store full payment credentials on our servers after a transaction completes.

Yes. Submit a data-access request via the Help Centre ticket system or by email, quoting your registered account email. We will compile and deliver a copy of your data within fourteen calendar days of receiving your request.

Contact our privacy team through live chat or email with a deletion request. We will process it promptly, though some data must be retained for the period required by Malaysian financial regulations and will be deleted once that period ends.

No. We do not sell or rent your personal data to any third party for their own marketing use. Data is shared with processors like payment gateways solely to operate your account, under binding data-protection agreements.

We retain account records for the period mandated by applicable Malaysian law following account closure. Once the mandatory retention period expires, your data is permanently deleted or anonymised so it can no longer identify you.

Raise your concern directly with our privacy team via email or the Help Centre ticket channel. If you are unsatisfied with our response, you may escalate to the relevant Malaysian data-protection authority as permitted under local law.

How gww99 Protects Your Personal Data

Reach Our Privacy Team Directly

How We Handle Your Data at Every Step

Data Encryption

Cookie Usage

Account Security

Data Retention

Your Access Rights

Third-Party Disclosure

Your Privacy Questions, Answered

01 What personal data does gww99 collect when I open an account?

02 How is my payment data handled when I use Touch 'n Go, GrabPay, Boost dan FPX?

03 Can I request a copy of the data gww99 holds on my account?

04 How do I ask gww99 to delete my personal data?

05 Does gww99 share my data with third parties for marketing?

06 How long does gww99 keep my account data after I close my account?

07 Who do I contact if I think my privacy rights have not been respected?

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